1999-2023 PayPal, Inc. All rights reserved. What happens if the seller has no funds to issue r What happens if the seller has no funds to issue refund. After PayPal confirms that it'll refund a payment, it may take up to 30 days for the money to reach your account. Seller refused , on bases that he never canceled the item, and PayPal would not allow him to refund the money as it was being held. I bought a Incontinence Sheets online and after 2 weeks of waiting I contacted seller and explained no Incontinence Sheets received. No goods or refund after my case was closed :(. "Case Closed," it says. Chargeback: Buyer contacts their card issuer and requests a refund. If paypal closed the case then normally a refund has already been issued at the same time? But no refund, no email no nothing from Paypal. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? I would like PayPal to refund my $303. Leave the Archive. :. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. I want a refund Join our impressive list of advertisers and supporters that say they saw it in The Post Newspaper. The payment went to a person to whom you had never sent money. From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. . If your case is in the dispute phase, you can exchange messages with the other party to try to solve the problem. Use the seller's email you find there to send a refund request to the merchant. Follow the below instructions to handle PayPal dispute as a seller. I said no, and as he canceled the item, so could he refund the money. I open a item not received dispute with papal and make a claim. I cannot report the problem. All you need is an email address. Privacy Policy. You could have appealed your case to someone higher up at PayPal. Q: I recently received seven fraudulent transactions on my PayPal account. Tomorrow makes day 7 (day 6 for bank days) whenever I pay for something its within 2 days PayPal takes the money out of my account, thats why I fear she may have done something like that. So we asked customer for proof of damage after that to return part for full refund. If it had, then it would have found the payment was not made from my computer, and, most likely, not from within my country. Christopher Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). PayPal gives itself 10 to 14 days to investigate a claim like this. About a month ago, I needed a motion activated s. thank you. Claims and disputes life cycle. To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. It is now the 16th and I haven't heard anything. What is the issue? For these charges, Synchrony Bank has a fee reimbursement policy: It will refund ATM fees in the U. It is now the 16th and I havent heard anything. Click View next to the dispute you want to close. What is more, the case has been closed but on the progressbar, it says " under review by PayPal, estimated resolution 24th of December". No explanation, no bill, nothing. In August I opened a dispute (which the seller tried to fight) and she eventually gave up, called PayPal and said to issue the refund. Saleh Tavassoli, Berlin. In case history it says, closed by PayPal . Get Morning Report and other email newsletters. They have stopped responding to me on twitter so currently on here again waiting for a response. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. He send me a message "I will refund when I get my money back from Royal mail, unless eBay decide to refund you prior to then refund. paypal case closed but no refund. thick cushion of multi-layer Small Cell foam, and 1 mm thick PU upholstery that is strong yet soft to the touch. I decided to open a paypal case and explain the situation, uber eats decide not to reply for and entire month and I got my money back. I phoned PayPal and a representative told me that my case was closed, but they would escalate it, and, if I wish, I could take the matter up with the local police. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. No, you don't have to have a bank account to open a PayPal account, but unless you do have one, you can't become "PayPal Verified". Roma II massage table is ideal for students to use in the classroom or on the move. however the customer support person . I have exctly the same problem , case closed after one day , the message i got was i did not reply within 30 days , what?, i purchased an item from ebay the previous day?, then the seller closed his account , ebay sent me a message that the sellers account had been compromised and that i should go through the resolution center to get my money back , so i did this and they closed the claim within 1 day say that i had not replied in the 3o day limit , unbelievable , so no money back and no item , paypal also closed the claim stating not enough evidence , its disgusting and fraudulent , it seems small claims court is my only option as i have tried to phone both ebay and paypal and one just blames the other , very clever! It comes under PayPal buyer protection rules. Was this ever solved? What should I do now? Once a case is closed,itcantbereopened orescalatedto a claim. I like the way you kept a careful paper trail. I had to raise a dispute in the Resolution Centre after I received faulty goods and the seller was ignoring me. I would retain the item however, in case the seller appeals paypal's decision and item return is required down the track, which I think is unlikely given paypals recent advice to you, however better safe than sorry. When you purchase an item then Paypal credit the seller for you, this is so there is no delay in the despatch of . However yesterday I placed an order at a nother restaurant and all of a sudden they're charging me the 30 euro that I got back from winning the paypal case again. I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund. its fraud stealing however you look at it i am so angry but i wont give up. PICK UPS: Pick-up customers must make payment 24 hours prior to a pick-up. You are viewing the PayPal Community Archives. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. Locally owned and operated in Texas City, Galveston County, Texas. A step-by-step guide to the PayPal refund policy. Paid out of my bank account, not via card. Visit the PayPal Business Resource Center. That seems a little suspicious. The steps or stage for merchants are simple: Log into your PayPal account; with provided email address; Select the 'Resolution' tab, and choose 'Closed Cases' from menu options; and then click on the 'view' drop-down menu. This means that PayPal will step in to review the case and decide whether a refund should be paid. dispute has been closed and in my favour but no refund, appreciate it may take longer to process due to covid but wondering if I am going to be fobbed off. I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. Reddit and its partners use cookies and similar technologies to provide you with a better experience. PayPal Lied About Their $2,500 "Fine" For Spreading "Misinformation". I recorded phone conversations with paypal catching them lying to me many times, i would demand to speak to managers and was promised to get a call backnothing! I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. PayPals rejections were quick and almost automatic, listing no specific reason for the rejection. paid in the states. Hi i am also waiting on 40 pounds worth of refunds from paypal but they close the case and dont give me the money 4 times worth 40 pound i had two refunds for postage and the other two were goods that they couldn't send. In this case, the buyer is claiming they ordered and paid for an item but didn't receive it. I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. A: Wow, that was fast. In this case, you may find the gas station puts a hold on your funds to the value of $125. The refund were done through Paypal as well. It feels like a computer generated the email and that PayPal didnt bother to get a person involved in your case. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This seems a very fast response, considering they said it would take up to 10 days to investigate. I just fear I wont get my 2 grand back. 2) Significantly Not As Described (SNAD): The customer states the . Go to your Resolution Center. All payments have to be submitted at www.shopgoodwill.com Pick-Up Schedule: Monday - Friday : 9:00am-3:00pm Saturday-Sunday: Closed for Pick-Up Pick-Up Customers must provide their picture ID and order number to receive their order. The seller canceled the item after I payed, and has said the PayPal fund had been held could I make a bank transfer . I was robbed of my money on usenet.nl. by . In case history it says, closed by PayPal . You've already filed a case for this transaction. Border security, tax relief and raises top list, NASA Spacewalk Sets Stage for Future Solar Power Systems, DOWN HOME WITH GALVESTON COUNTY DEMOCRATIC PARTY CHAIR, AMOCO Federal Credit Unions executive leadership team at its 85, Dickinson alum Chris Welch added more trophies, Dickinson High School livestock judging team. I called PayPal, as I was confused by this, as no refund had been put in my account . I can't find anything online about what rule I could have possibly broken since all I did was place an order. Account . I list the names, numbers and email addresses of the executives at PayPal on my nonprofit consumer advocacy site. This content may be old or outdated. My paypal account was charged on 11-20-20 for $408, which i did not authorize. Hi All, I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. All of this is made possible by our advertisers, who count on us to deliver their message to our readers. The return was being sent from the UK to Israel. Of course, you should not be liable for a transaction you never made. I fear that the seller may have has refund remorse and withdrew the money out of her PP . Q: I recently received an email from PayPal that said Id sent a $303 payment. If you purchased your item on eBay, you may be able to file a claim with eBay by going to theeBay Resolution Center. Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%. By browsing this website, you consent to the use of cookies. The seller had initially told me not to return the faulty goods, he would send a replacement. Privacy Policy. It is so frustrating not having any communication. Total Length: 38 in . Christopher Elliott, King Features Syndicate, Inc. 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Ive lost $900 and PayPal is not supporting me. I do not want wait 2 month for my money.I was told not to worry, I would get my money back no later then 20 days after the dispute had been opened . Can I-cancel-a-payment-that-I've-already-sent. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the . The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. It has enormous loopholes that allow PayPal to deny otherwise legitimate claims, which is exactly what happened to you. Now I'm not only our for the 34.99 of the original purchase but an extra 18.55 as Paypal instructed me to return the product although the seller didn't want it back. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. At least, not in my experience. No exceptions will be accepted. And on case details it says .."The case was closed in your favor!" Find the transaction for the payment that you want to raise a dispute for refund and click on it. For more information, please see our Getting in contact with paypal has been spotty, so far only been able to get what appears to be an automated message on Twitter. . who am i supposed to believe! The follow-up emails are no more . Well use cookies to improve and customize your experience if you continue to browse. NO_PREFERENCE. This report provides you with a regular view into the changes within your dispute and claim activity that might affect your daily . within 10 days. If you need to refund a PayPal transaction, you can do so in just a few steps from your "Activity" page: Click "All transactions.". Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. Having the same issue. No answer from customer for few weeks so we email Paypal to look into this matter, as no any communication from buyer's side. Also once they close claimyou cannot open another about same transaction whatare we suppose to do. I opened a claim on August 6th. I keep my account in euros, but these charges were in dollars. In that case, you enter the name, address, and account number of the payee . Its the certainty. How do bogus charges show up on your PayPal account? Enter your Username and Password and click on Log In ; Step 3. Buyers files disputes/claims directly through PayPal (Resolution Center or phone call) Dispute phase: The buyer and the seller can come to a resolution without PayPal's involvement . Additional non-returnable items: You could have appealed this to someone higher up at PayPal. So Im totally confused, no clue what to do next or what's happened to my $500. Customers file a PayPal Dispute on their orders for two reasons: 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. Not sure how it can have gone in your favour if you did not escalate to a claim and get paypals decision? We've noted the account changes you reported with this case.". Request a Paypal refund correctly and get your money back FAST! This way, we make sure your chances of being fully refunded are high. Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s). Online banking with no monthly fees No monthly account fees No minimum balance fees or requirements Fee-free overdraft up to $2004 on Chime Debit Card purchases 1 / 6 Member-first features Get paid up to two days early with direct deposit2. I HAVE NEVER MADE SUCH A REPORT! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. All refunds are subject to a 4% processing fee. For more information, please see our Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). The item was tracked as far as the city but then nothing else. Select "Issue a refund." Enter the refund amount. Bank reversal: Buyer contacts their bank to request a refund. if she cant come up with the money,Paypal will have to honor its buyer protection since you won the case and then go after her. But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. Ive never sent anyone money in dollars. The agent told me, the cased had been closed as "for an item not received". But sometimes, even the best documentation isnt good enough. You'll need to contact the recipient and request a refund. A week later, PayPal refunded your $303 without offering an explanation. From my point of view if buyer or seller cannot process dispute which was opened by them self'sshould not effect other party which was communicatedand do everything to solve issue. Instead, it looks like you received an automated email that suggested no human eyes ever had a chance to review your complaint. But no refund. So an item not received case that I had opened was closed in my favour on April 25. You need that kind of documentation to prove that these were not legitimate charges. No replacement and no more contact received. It's the certainty. Can I reopen a closed case? You can respond to the PayPal dispute by communicating with your buyer directly through the message board in the dispute case. The Post Newspaper. The tab will open into a new window with an online . We use intelligent software that helps us maintain the integrity . This content may be old or outdated. Then follow the instructions below: Click "All Closed Cases" from the "View" drop-down menu. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. On August 22nd the items were received and on August 24th, the claim was closed in my favor with a full refund. If your dispute has been escalated to a claim, click View to see the latest status. Is it OK if we also use cookies to show you personalized ads? Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. So an item not received case that I had opened was closed in my favour on April 25. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out that their own costumer service agents opened the case, and if that was so why did he not say as much. I called PayPal, as I was confused by this, as no refund had been put in my account . Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in. I had not. When I spoke to the agent he said, the payment cant be returned to my card. Our experienced journalists want to glorify God in what we do. Email him at chris@elliott.org or get help with any consumer problem by contacting him at http://www.elliott.org/help. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Select . I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. Then if you won the dispute, paypal would issue a refund under their buyer protection policy. It's important to know that disputes which are not escalated within the 20 days will be . Case Report Specification. PRESTO refunds are sent using Interac e-Transfer or direct deposit. Once a case is closed, it can't be reopened or escalated to a claim. Thats disappointing. Separately, I contacted PayPal on your behalf. Edge (PC) From the 'Settings and more' menu, select 'Settings. Something needs done as i am obviously not the only person. "Transaction not covered.". Over 70,000 weekly readers learn about local concerns, area sports, charity events, legal notices and entertainment in their community. This content may be old or outdated. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. It is not what they offer. Paypal have now closed the case and I . I filed a complaint with paypal after ordering items in July. I fear that the seller may have has refund remorse and withdrew the money out of her PP account and bank account so I cant get refunded. And why wont PayPal help him remove them? So I bought an iPhone from Australia . did you receive your refund yet? Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. It seems to me that all this has gone too fast. Re: Account hacked and closed. and our Christopher Elliott is the chief advocacy officer for Elliott Advocacy. . (The Resolution Center is only accessible on a web browser, not the PayPal app.) PayPal Refund Time. i spoke on the phone to one of paypals colleagues he was useless and rude its been two months all companys have sent an email confirming they returned the money and yet i have nothing i am taking this further as this is stealing paypal are with holding it for no reason and wont answer my questions. It was by card, but I have no email from PayPal saying anything. On the Summary page, click on the transaction you want to cancel. I tried explaing this when filing a claim but all I got back was that I broke the rules or something . This is a interesting case, i have the exact same problem and the seller was also a refurbished phone company, the one i purchased from is called SMARTPHONE. To which he basically said, thanks for calling and put the phone down . However if you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.Once marked as completed it will automatically go back to your card. Is there anything you can do to help me? So, the transaction in question was certainly not consistent with my history. Contact him at elliott.org/help or chris@elliott.org. Your account was compromised, which means someone got their hands on your password. View your open cases. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. You've already filed a case for this transaction. Choose the dispute you wish to appeal and click on 'Appeal Button.'. Click on your existing case in the Resolution Center. im in a similar situation and has been ongoing since the end of April. Can you help me? Case Closed, it says. After I opened the case the seller said she/he will refund my money through paypal but I had to close the case on ebay first because the paypal funds are frozen until I do so. I list the names, numbers and email addresses of on my consumer advocacy site, Elliott.org. It all depends on your payment method. PayPal should have worked with you to find out who compromised your account and quickly issued a refund. When this dispute was closed recently, you should have been sent an email advising exactly why the case was closed. Visit the Resolution Center to view the status of your case.