service cloud specialist superbadge challenge 2

This, like all superbadges, requires a careful read through the instructions prior to any clicking. Tweak service Console. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Activate your knowledge groups and sub-groups. This is really a tricky one. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Telecom Billing System2. You should be prepared for a heavily scenario . Thanks, Michal. Hello, I passed the first challenge but i still have a question. You have to make the article "Linking SP-100 to SP-200" visible to everyone. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. "my report is looking all correct. After editing the service console, you might have to edit the new profiles. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Ensure Agents have access to Knowledge when viewing a Case". Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. This is my journey- a normal kid by day- a Trailhead explorer by night. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Add to Trailmix. Tags Could you suggest how to troubleshoot it ? Appreciate any help. Use another way to specify capacity for the routing configurations. Well occasionally send you account related emails. I also confirm that no additional code exists in this org. hmmm This looks good. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. +12,700 Points +300 points. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Thanks!!! I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Hi All,I am currently stuck at challenge 4. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. After changing the name of the inactive user it worked for me. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Making dinner for Mom! for Challenge 7. I was creating 'wrong queue' queue . Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. It has to be so simple. Thanks for your time! Tnx, hmmmm What you have sounds correct. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. (I am totally stuck on a CPQ superbadge right now on the last step!). Challenge 1: Automate record creation. (The badge is all click, no code.) Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? I am not intending to give out the answers, just a little bit of a nudge. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. I have to double check the directions, but I believe that you just have to add a few values. can you please suggest something? Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. This comment has been removed by the author. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Will you be able to guide me? One of my favorite new things this week was taking a shower with my whole block collection. I fixed it, it was a really stupid mistake. Keep up the good work. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. A support process is similar - different stages apply to each process. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. R&D, A project with Daddy: My favorite daily process! Ive always thought this was pretty cool. Something that helped was saving the report frequently. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. R&D, A project with Daddy: My favorite daily process! Even after setting up support proc and presence status. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. My brother has started to play with me! Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I kept that particular module open one on screen while I walked through this step. Something that helped was saving the report frequently. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. No. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? It's likely something simple like an extra character. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. I am getting this below error. When you start a create a new report, simply click to start with a clean screen. Ask Question Asked 2 years, 8 months ago. Thank you for your time and response. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! 43 are for Admins. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. I am stuck on challenge 5. I had problem with the chart, now everything is correct. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. No. I've been stuck on this error message for two days! Ensure you set up the routing for Advanced Cases properly. And it's a little trickybut you can find out if you google it:). I have created data categories and Subcategories and have activated.But have issue with the above error. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Thanks a lot in advance. Or rename a standard one? I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. I have finally managed to get through this stage. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. That is why I referred to the question that was asked to you before on May 31st. Did you check the little box to activate the entitlement process? Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. Configure a named credential and remote site according to the specifications outlined in the business requirements. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. I have read every message I can find and have double and triple checked everything I can think of. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. But not able to finish this challenge . I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. The demand for UI/UX design implementation is continuing to grow. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Glad you solved the problem! Have you set up the routing address? Usually this is due to some pre-existing configuration or code in the challenge Org. advanced apex specialist superbadge solution. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! I'd try this- Delete the current process. It is hard to give many hints about this step without giving away too . Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. You do not need an overflow assignee, but you will need two queues. But not sure what is causing the macro to not find the email template. Stuck on Superbadge Apex Specialist Step 1? Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". Hello Trailhead Baby! "Im not able to add instructions in the macro. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Ensure you create the Cloudy Weather Resolution automated action. Still stuck? If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. I dont see any check box under layout properties of Knowledge. It's a picklist. Did you check the values? )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Use the search o. Hello! Hello, Thanks for your feedback. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. This is where you start building out the ability to manage support levels. I am having trouble with step 4. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. What should I do? Something a little odd- Have you added the chatter feed/publisher to the layout? I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Any hlp? Open a Case in the service console.2. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. I am unable to rename the "Service" console , I receive this message when selecting Edit. You write beautiful things. The key word is "rename." to your account. Review the steps to create the 'Cloud Technical Team Support Process'.". I don't know what else to try. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Thanks for the help! Ensure Milestones are configured properly for High Priority Cases. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. I am not sure whether its correct or not. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Error: "We can't find the Entitlement Name in the System Administrator Profile. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. This superbadge in specific helps building reusable granular components. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. hey,yes it was, i figured out after you replied. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Below are tips and gotchas for each report / dashboard. It is reason i m getting this error. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. If you are still stuck after that, leave a comment with some more details and I'll take a look. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'.

service cloud specialist superbadge challenge 2 2023